Troubleshooting // one door down
When a Mirror Goes Offline
Any individual mirror can drop offline due to server issues or network congestion. This does not automatically mean the entire market is dead. Think of the mirrors as redundant doors to the same building. One door closing rarely blocks entry through the others.
Run these first
- 01
Check the status board
Look at the status board first. Determine if only one mirror is down or if all three are affected simultaneously.
- 02
Try a different address
Switch to a different mirror address from the verified list. Often, the issue is local to the specific node you tried.
- 03
Inspect your Tor setup
Verify your own Tor configuration, including bridge settings and client version. Local misconfigurations often mimic server failures.
- 04
Review the log
Check the market log for any posted incident notices. The admins may have flagged a known issue.
When only one mirror is down
If only one mirror is down, the other two continue carrying the full weight of the market. Your active session, cart contents, and wallet balance are stored on the central infrastructure, not on the mirror itself.
You lose nothing by switching to a live mirror. The transition is transparent. Most users simply type the new address and continue where they left off. The downtime is an inconvenience, not a financial risk.
When all three are quiet
All three mirrors dropping at once is rare. It usually indicates a broader maintenance window or a significant network event. The market is likely being worked on behind the scenes.
Do not flood the support channel with duplicate tickets. The team sees the status board too. Wait for the system to stabilize before contacting anyone. Patience saves bandwidth.
Still stuck
When to open a ticket
Open a PGP ticket only if the outage persists beyond the expected maintenance window. Keep the message concise and include your specific error code.