Contact // PGP tickets
Opening an Admin Ticket
The most efficient path to reaching the administrators involves submitting a PGP-encrypted ticket through our secure intake form. Standard processing times currently show median response windows under twenty-four hours for properly formatted submissions. Include all relevant context within your initial message to minimize back-and-forth exchanges that extend resolution timelines unnecessarily.
What to put in the ticket
Your ticket enters the queue alongside other pending inquiries and gets reviewed during regular operating hours. The encryption layer ensures only designated staff members can decrypt and read your contents before responding to your specific issue.
Include
State clearly which mirror address you were attempting to use when the problem occurred.
Describe precisely what you observed, including exact error messages or unusual behavioral patterns encountered.
Note your current Tor Browser version number along with the specific date and timestamp of your attempt.
Mention the PGP fingerprint you cross-checked against if signature verification played any role in your investigation.
Keep each ticket focused on a single distinct issue rather than bundling multiple unrelated complaints together.
Avoid
Never transmit your actual market password directly inside the ticket body text itself.
Avoid sending unencrypted PGP output to clearnet addresses unless you understand the exposure risks involved.
Resist opening multiple identical tickets simultaneously hoping for faster attention from the support team.
What happens after you send it
Expect responses within one business day typically. Once processed, we will either resolve your query or request additional clarifying details.